About Neil Cerbone Associates

Reputation for Results

There is no reason why any training or any developmental initiative should cost the business a single dollar. If there is no measurable return on your investment, then any money spent is wasted. We are committed to dashboard metrics that are tied to the top and/or bottom line. When working collaboratively with our clients, we have been able to demonstrate this commitment over and over again:

• CONSUMER GOODS: Increased market share by more than 7 percent in two years by diagnosing and removing obstacles to customer loyalty.
• SUPER REGIONAL COMMUNITY BANK: Reduced customer complaints by 90 percent in less than a year.
• REAL ESTATE: Increased resident satisfaction by 24 percent in 6 months; scores have remained between 97 and 99 percent for 6 years and holding.
• PROFESSIONAL SERVICES: Reduced employee attrition by 50 percent in one year by increasing employee engagement practices.
• GLOBAL FINANCIAL SERVICES FIRM: Reduced problem resolution cycle time by more than 35 percent in 6 months.
• GLOBAL SUPPLY CHAIN: Maintain a global excellence rating in programs being delivered in 55 countries in 22 languages.

Serving Global Business for Over 30 Years

Neil Cerbone Associates was founded in 1980 and operates in all parts of the world. Our clients include dozens of Fortune 500 and Global 1000 companies, as well as non-profit and government institutions. We have particular strength and experience within:

• Financial Services and Banking
• Insurance
• Real Estate & Property Management
• Pharmaceutical & Healthcare
• Grocery & Consumer Packaged Goods
• Senior Living and Home Health Care
• Supply Chain