Simulations

Simulations create a learning sanctuary where learners can practice, demonstrate and master the skills, behaviors and attributes critical to their success. Simulations are powerful catalysts in all learning environments, especially coaching, interviewing, performance management, sales, and customer service.

Our Approach

Developing professional skill proficiency requires learners to successfully apply what they learn in an environment that is realistic and measurable. Unfortunately, even the most seasoned "role players" are destined to produce uneven results at best. Unlike these more traditional techniques, simulations are dynamic interactions that capture the true essence of the work environment. And simulations provide benchmark metrics by measuring skill proficiency before and after training.

Flexible Structure and Application

All simulations are dynamic, interactive, and designed to reflect the reality of the work environment. The type and level of simulation can be tailored to the specific needs of each client and even each employee. Simulations can be:

• Developed according to pre-determined profiles or targeted to defined client demographics
• Designed by learners themselves to address their individual challenges
• Paired with dramatizations for enhanced learning
• Conducted in real-life environments, such as entirely over the telephone for call center employees
• Structured as one-to-one sessions or in team settings
• Facilitated and debriefed by our faciliators or your internal facilitators

Simulation Specialists

At the heart of our simulation methodology is the simulation specialist. They are living catalysts who provide opportunities to apply newly learned skills in situations that replicate real life. The simulation specialist:

• Recreates authentic personalities, behaviors and concerns of the the person with whom the learner will interact
• Reinforces the curriculum by providing the richest learning experience possible
• Demonstrates business acumen in any industry

Total Immersion Simulation™

Total Immersion Simulations provide an opportunity to apply complex professional skills in an environment that replicates the climate and activity of the real life workplace without the real life consequences.

Total Immersion Simulations offer an imaginary set of circumstances that are completely plausible and illustrative of real life circumstances. This type of reality learning levels the playing field for all participants, controls the information content and flow and provides a learning sanctuary that accelerates the educational process.

Every simulation has the same objective: to provide an opportunity for learners to embrace and exercise the requisite skills, attitudes and behaviors they will need to be successful in their real life environment. Total Immersion Simulations always include multiple encounters that are both formally and informally structured to devloep relationship management skills.

When, Where and Why

When professional relationships must flourish, not only during meetings, conference calls, and formal presentations but also in a host of social settings, Total Immersion Simulations provide unpalleled opportunities and results for:

• All high-volume complex selling environments, such as investments, insurance, benefits, and technology
• Businesses where client relationships are long-term and complex, such as consulting, legal, and advertising
• Services that are highly competitive and sensitive, such as recruiting and outplacement
• Situations where the complex human dynamic can interfere with the success of the outcome, such as negotiations and mediations, diplomatic relations, and the the advancement of diversity and inclusion